Every path on one page, for scanning or printing.
Work on the project
Inside the current sprint Technical — approach, code, architecture, a bug I cannot crackTech Lead of your team
Inside the current sprint Effort and timing — the task is bigger than estimatedPM of your team
Inside the current sprint The requirement is unclear or contradicts itselfBA of the project
Inside the current sprint Quality — a bug dispute, or acceptance criteriaQE of your team
Inside the current sprint Environment, CI/CD, repository accessTech Lead of your team
Inside the current sprint Blocked by another person or another teamPM of your team
Scope and contract The customer is asking for something beyond scopePM of your team
Scope and contract A milestone looks like it will slipPM of your team
Scope and contract I have to estimate something newPM of your team, together with the Tech Lead
The customer I need something from the customerPM of your team
The customer The customer is unhappy with qualityPM and QE of your team, together
The customer Working onsite at the customerPM of your team for the work, Admin for travel
People and the team
Too much work — I cannot keep upPM of your team first, then Line Manager
I am not sure what I am supposed to be doingPM of your team
Friction with a colleagueLine Manager
I want someone to coach me on a skillLine Manager, who will bring in the Excellence team
The problem is with my own managergoes to the sensitive path
Career and evaluation
What level am I, and what does the next one need?Line Manager
How do I do the self-assessment?Nobody — do it yourself first, then take the result to your Line Manager
I want to move to a different roleLine Manager first, then Head of D3
Training, a course, a certificationLine Manager → Head of D3 → L&D
I do not agree with my evaluationLine Manager first. Still unresolved → Head of D3.
HR, pay and entitlements
My timekeeping data is wrongAdmin
Leave, sick leave, or working from homeFile it yourself on My Techvify — your department head approves
Registering overtimeFile it on My Techvify — your department head approves
Pay and taxHR
Contract, or a letter confirming employmentHR
Joining, or leaving the companyHR, and your Line Manager for the handover
Devices, accounts and software
My machine is broken, or painfully slowITS
Password or MFA problemITS
I need access to a system or some dataLine Manager approves, ITS grants
I want to install somethingITS
Using my own laptop or phone for workLine Manager approves first, then ITS checks the device
Network, wifi, VPN, remote connectionITS — and your Line Manager has to approve any exception first
I need a monitor, a dock, or a new machineLine Manager approves, Admin issues it
Information security
Something looks like a security incidentYour Line Manager AND the head of ITS — both, within 2 hours
I got a phishing or suspicious emailITS
I lost a laptop, a device, or my access cardITS for a device with data on it. Admin for the access card — within 2 hours.
I think my machine is infectedPull the network cable and turn off wifi FIRST. Then ITS.
I need an exception — wifi, firewall, remote connectionLine Manager — and read the exception section before you ask
Can I share this? Can I put it in that tool?Line Manager. Still unclear → ITS.
Office and admin
Access card — forgotten, lost, or not workingThe card administrator, in Admin
Meeting room, desk, seatingAdmin
Air conditioning, power, furniture, something brokenAdmin
Business travel and expensesPM of your team approves the trip, Admin handles the arrangements
Stationery, printingAdmin
Health and insurance
Health cover — what it includes, how to claimAdmin
Social insurance — book, contribution, claiming a benefitAdmin
Annual check-upAdmin
I am ill and will be out for a whileLine Manager and PM first, so the work is covered. Admin for everything on the health and insurance side.
An accident at workGet help first. Then Admin, and your Line Manager.
Process and quality
How much of the process does this project actually apply?PM of your team — the PM agrees it with PQA before the project starts
What artifact is missing before this gate?PQA
The process does not fit — I want to propose a changePQA, then Head of D3
Tooling, AI in the workflow, a better way of workingExcellence team, through your Line Manager
Something sensitive, or private
Something sensitive, or privateHead of D3, directly